Warranty Technician
Bringing Reliability and
Trust to Every Project
Warranty Technicians provide post-construction assurance, ensuring client satisfaction through timely issue resolution and reinforcing trust. Your technical expertise and dedication reinforce trust and contribute to lasting positive impressions.
Alternative Titles: Service Technician, After-Sales Specialist, Warranty Support
Top 5 courses for Warranty Technician
We get it – training can be hard to commit to when you're in the middle of a big project or busy construction season. These are our top 5 courses for you. Want to see the full suite of courses that apply to you? Keep scrolling to check out the full list.
Business Ethics in Home Building
Develop an understanding of ethical behaviour and how it relates to your workplace and on the site. Learn strategies to identify and effectively resolve ethical issues while adhering to your personal and corporate values and codes of conduct.
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Communication and Negotiation
Learn how to manage difficult conversations and create inclusive and interest-based resolutions used by experienced negotiators across all industries.
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Construction Fundamentals (RCSM 1)
Explore the relationships between various phases of construction, examine standard documents and processes that govern construction practices, and develop a sound understanding of key considerations at each stage.
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Construction Performance Guidelines and Warranty Applications
Part one of this course focuses on the Construction Performance Guide for New Home Warranty in Alberta and how to utilize it to evaluate warranty claims.
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New Energy Code – Section 9.36 (Seminar)
Explore new energy codes, including effective insulation, prescriptive based requirements, simple trade off, performance-based requirements, continuous insulation, air tightness, service water (DHW), and unintended consequences of energy.
Learn moreFull Course List for Warranty Technicians
Develop an understanding of ethical behaviour and how it relates to your workplace and on the site. Learn strategies to identify and effectively resolve ethical issues while adhering to your personal and corporate values and codes of conduct.
Learn how to manage difficult conversations and create inclusive and interest-based resolutions used by experienced negotiators across all industries. In this course, you will successfully develop the necessary communication strategies to identify barriers, adapt to navigating dirty tricks introduced in a negotiation, and differentiate between judging, assuming and describing statements.
Explore the relationships between various phases of construction, examine standard documents and processes that govern construction practices, and develop a sound understanding of key considerations at each stage. You’ll review processes, materials, systems, and methods used in constructing residential homes and touches on major aspects of managing the residential construction process, including pre-construction preparation, professionalism, safety, project management, administration, documentation, and construction knowledge.
Part one of this course focuses on the Construction Performance Guide for New Home Warranty in Alberta and how to utilize it to evaluate warranty claims. Participants will develop the knowledge and essential skills required to interpret and apply workmanship and material standards related to warranty coverage. Participants will also explore the importance of customer service and how to address and resolve issues effectively.
Explore new energy codes, including effective insulation, prescriptive based requirements, simple trade off, performance-based requirements, continuous insulation, air tightness, service water (DHW), and unintended consequences of energy.
Moisture control is a critical part of building construction because moisture problems create significant problems that homebuilders have to deal with. However, always keeping a building envelope completely dry and in all circumstances is unrealistic. This course focuses on explaining moisture and why it’s so important to control it, how it enters a building, how it accumulates, and how it is removed. Remember, moisture control is a critical part of the construction process, and it is up to you to ensure you understand the concepts that make moisture control possible.
Learn advanced problem-solving techniques and apply them to residential construction warranty case studies. Case studies are related to issues that can develop during the construction process which impact foundations, framing, exterior finishes, and interior finishes.
In today’s competitive marketplace, you need to be able to do it all and do it well. To build customer confidence and streamline sales, learn to complete the documents required to finalize deals effectively, and hone your mastery of industry terminology and the impacts of legal matters and contractual documents such as mortgages and mandatory warranty agreements.
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